Important Notice to All Customers: No returns will be accepted for change of mind due to the nature of our products.
For damaged or faulty returns:
3. Returns must be accompanied by a copy of the original invoice.
For more information, contact us at email@example.com. Please complete the form and mail it with the goods to:
Cnr Nathan Rd and Wirraway Dve
Redcliffe Qld 4020
4. Custom made garments or products are non-returnable unless faulty.
5. If goods are found to be damaged on arrival, you must notify HMS Medical Pty Ltd within 7 days of receipt.
6. No return or exchange for discounted sale items unless faulty.
7. No refunds will be processed until goods have been returned to our warehouse, inspected and approved.
To contact us urgently please call our direct office line number during business hours. If it’s not urgent simply send us a request using the below form.